To check the current status, estimated delivery date, and shipment details of your order, please visit the Global-E tracking portal. Once you arrive at the tracking page, you will be prompted to enter your order number and the email address used when you placed your order. After entering this information, you will be able to view real-time updates on your shipment, including its current location, tracking history, and any delivery notifications.

If you have any trouble accessing the tracking page or locating your order information, please double-check the order confirmation email you received at the time of purchase, as it contains both your order number and the email address associated with the order.

For your convenience, here is the direct link to the tracking portal: https://web.global-e.com/Order/Track/mZeq

You can also reach out to our customer service team for further assistance.

1. Reach us via email using this form: Contact Us

2. To reach our Customer Service Department by phone dial +1 888-330-2197

3. You may also be able to find answers to most frequently asked questions by visiting our FAQ page HERE

If you have any additional questions or concerns about your international order, please let us know and we'll be happy to help!