To monitor the progress of your order, please access our designated order status portals via the links provided below. Kindly ensure you have your order number and the email address used during the placement of your order.

Order Tracking:

Please be advised that updates may require up to 24 hours to become available.

Dispatch Confirmation:

Once your order is ready to be dispatched, we will send you a dispatch confirmation email. This email will include your tracking number. If your order is being shipped internationally, you will receive an international tracking number after your parcel has been dispatched from our international hub. This tracking number will enable you to follow your shipment as it moves through customs and arrives in your country.

Managing your Delivery:

  • US Orders: If you have a package currently in transit that you are unable to accept, or if you need to re-route it to a different address, hold it for pickup at a UPS location, or place your delivery on a vacation hold due to your unavailability, you can easily manage these options online. To do so, please log in to your account at UPS.com and use the UPS MyChoice® feature. 
  • International Orders: If you need to update your shipping address, change your delivery date, or provide any additional instructions for your shipment, you can easily manage these preferences online. Please visit the following link: https://ondemand.dhl.com/.

Proof of Delivery:

  • Our shipping partner utilizes a contactless delivery method for your convenience and safety. Instead of requiring a signature upon receipt, the courier may take a clear photo of your parcel at the delivery location as visual proof that your item has been delivered successfully.
  • Have you not received your order?: If the tracking information indicates that your order has been delivered, please review your delivery preferences, consult with your neighbors, verify your designated safe place, and examine any previous correspondence from the courier.

If you are unable to locate your parcel, kindly contact us through chat or email, or utilize our Customer Declaration Form. We will be pleased to assist you.