Step 1: Locate order in KWI
Step 2: Press merchandise credit in payment transaction box
Step 3: Enter the refund amount and confirm
Step 4: If done correctly, an e-gift card will be emailed to the email address we have on file
If order can’t be located in KWI, follow these steps:
Step 1: Enter clients first and last name in Demandware
Step 2: Locate order
Step 3: Identify the item amount to refund
Step 4: Follow the steps below to process a new Gift Card in Clutch Terminal
Customer Operations Doc > Ecommerce Customer Service
Ecommerce Customer Service> 1. To Be Reviewed
To Be Reviewed >Clutch
Clutch> JV Ecom Clutch Gift Cards (Excel Sheet)
When you access the JV Ecom Clutch Gift Cards excel folder, please enter the following: Amount, Issued date, Issued by, and reason.
You will then copy the available gift card numbers
When available numbers are copied, please visit the clutch site and enter the refund amount in the issue section. You will then enter first and last name, followed by the email address that will receive the gift card.
CLUTCH GIFT CARD
user: monyettemiller@johnvarvatos.com
pw: Mrm903274
CLUTCH CLIENT PORTAL
https://portal.clutch.com/login
user: monyettemiller@johnvarvatos.com
pw: Mrm903274